LifeMD review: true cost, trust file, verdict
Telehealth + insurance navigation · The membership model with the most defensible bundle: $149/mo includes labs where needed, insurance navigation, and a weight-loss money-back guarantee (under 10% loss in a year, fee refunded on terms). Public company, A-rated BBB, complaints skew billing-cancellation like every membership service.
The fee anatomy#
| Medication | Tier | Med / month | Fee | True monthly | First month |
|---|---|---|---|---|---|
| Wegovy pen | starting at $199 | $199 | $149/mo | $348 | — |
| Zepbound vial | starting at $299 | $299 | $149/mo | $448 | — |
Brand meds at manufacturer pass-through prices; insured copays $0-25. Older $75-79 plan tiers reported by third parties; audit scheduled.
The trust file#
| LegitScript | ✓ certified (seal-server verified) |
| Trustpilot | 3.9 / 5 (4,258 reviews) · source |
| BBB | A · accredited · 843 complaints/3yr · source |
| Operating since | 1994 entity; LifeMD brand Feb 2021 |
| Prescriber model | both |
| Contract | membership + med |
| Refunds & cancellation | Program fees non-refundable, BUT money-back guarantee if <10% body-weight loss after 1 year continuous enrollment (30-day claim window) |
Public (Nasdaq: LFMD). Also operates Rex MD and ShapiroMD. BBB complaints mostly billing/cancellation. Strongest seal binding observed (LegitScript-served script names lifemd.com).
The verdict: who it's actually for#
- You want insurance worked on your behalf plus labs bundled
- The <10%-loss refund guarantee matters to you
- You're cash-pay with a prescriber — direct is half the effective price
- You're on government insurance (excluded)
The company behind the brand#
| Legal entity | LifeMD, Inc. (Delaware) |
| Headquarters | New York, NY |
| Founded | Corporate registration traces to ImmuDyne (1994); the telehealth business was built from 2018 as Conversion Labs and rebranded LifeMD in 2021 |
| Founders | Justin Schreiber (Chairman & CEO) and Stefan Galluppi (Chief Innovation Officer) — 'co-founder' refers to the Conversion Labs-era buildout |
| Leadership | Justin Schreiber CEO/Chairman · Atul Kavthekar CFO · Shayna Webb-Dray COO · Stefan Galluppi CIO · Anthony Puopolo MD President, LifeMD Affiliated P.C.s |
| Ownership | Public — Nasdaq: LFMD |
| Funding | Q2 2026 telehealth revenue $47.3M (−4% YoY), ~356,000 active subscribers including 108,000 in weight management. FY2026 guidance cut in Aug 2026. |
| Employees | ~384 (reported, not company-confirmed) |
| Official channels | LinkedIn · Instagram |
Exposure here is securities litigation, not consumer-protection enforcement — no FTC, FDA, or state AG action found in 2025–26. WorkSimpli was divested in Nov 2025 and is no longer a subsidiary, contrary to many stale profiles.
Company news#
Sold 80% at roughly $65M enterprise value to the unit's founder, repositioning as a pure-play virtual care and pharmacy platform.
Follows an August 2025 guidance cut that included patient refund issues in weight management.
Asset acquisition expanding beyond weight management and men's health.
Corporate facts gathered 2026-09-06 from company pages, filings, and business press; each news item links its source. Corrections welcome — they land in our changelog.
What this company discloses#
| Names its legal entity | ✓ yes |
| Publishes an address | ✓ yes |
| Names business leadership | ✓ yes |
| Discloses ownership | ✓ yes |
| Names the pharmacy that makes your medication | — no |
Corporate disclosure: 4/4.SEC filings and a full corporate site. How every provider scores →
Supply chain:Generic language only. Which providers name their pharmacy, and the full 503B list →
These are disclosure checks, not quality judgments. A company can disclose everything and still be a poor deal, and a thin discloser can dispense a perfectly good prescription. What weak disclosure costs you is recourse if something goes wrong.
No reader reports yet for this provider. We publish real submissions only — never seeded, never invented.
Common questions#
Is LifeMD legit?#
It holds a LegitScript certification, which we verified against the seal server rather than taking from the site. Trustpilot shows 3.9 from 4,258 reviews. The BBB rates it A on 843 complaints in three years. None of that is a recommendation — it is the verifiable record as of 2026-09-13, and the checkout is always the final word.
How much does LifeMD cost?#
The cheapest tier you can cancel is $348 a month for wegovy, which includes the required $149 membership. Prices as published on 2026-09-04.
Can you cancel LifeMD?#
Program fees non-refundable, BUT money-back guarantee if <10% body-weight loss after 1 year continuous enrollment (30-day claim window). The point of no return we record for it: program fee charged.
Compare against every channel on the True-Cost Index, or let the Cost Calculator place this provider in your personal ranking.
Pricing from the provider's published pages on the date shown; trust facts from the linked third-party sources on 2026-09-13. No provider pays for placement or previews this page. No link on this page earns us a commission; verdicts never bend — disclosure. Not medical advice.